Return & Replacement Policy
Effective Date: [Add Date Here]
Brand: Goldfire Accessories
At Goldfire, your satisfaction is our priority. If you're not fully happy with your purchase, we're here to help with easy return and replacement options.
1. Eligibility for Return or Replacement
You may request a return or replacement if:
- • You received a damaged or defective product
- • The product you received is incorrect or not matching your order
- • The product is unused, in original condition, and with original packaging
⚠️ Note: We do not accept returns for change of mind or wrong model selection.
3. Timeframe
You must raise a return or replacement request within 7 days of delivery.
After 7 days, we may not be able to process your request.
5. Your Rights
You may:
- • Request to view or edit your personal data
- • Ask us to delete your data after order processing
- • Opt out of promotional messages anytime
2. How to Request a Return or Replacement
Please reach out to us via WhatsApp or Email with the following:
- Order ID
- Clear photo/video of the product (if damaged or incorrect)
- Reason for return or replacement
4. Replacement Process
Once approved:
- • We will arrange a replacement for eligible products
- • In case the product is unavailable, we may offer a store credit or refund
- • Replacement shipping may take 4-7 working days
6. Non-Returnable Items
The following items are not eligible for return:
- • Used or physically damaged products (after delivery)
- • Products without original packaging